Shipping & Returns


  • Most products ship within 1-5 business days. Excluding holidays. Unless stated otherwise on the product page.
  • Estimated time of arrival for Versa Desk products is 7-10 business days. However Versa Desk products are assembled on order in the USA - some items have been delayed and can be expected in 12-15 days. 
  • Some Innovative office products have a lead time of 25 days. Please contact for lead time of a specific product.
  • Free standard shipping for orders over $60 within the Contiguous USA excluding Alaska and Hawaii. Excludes expedited shipping.
  • Flat rate fee of $9.99 on orders under $60 within the Contiguous USA 
  • Expedited shipping available at an additional cost. Contact for estimate.
  • Please contact for shipping rates to Alaska, Hawaii, Puerto Rico and Canada.
  • We are based in the US with offices nationwide. We distribute via FedEx, UPS, and First Class Priority Mail.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will reach out to you via e-mail or phone with options or alternatives.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order (unless stated otherwise).  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Please note some Versa Desk products are made to order and tracking information will not be provided until about 7-10 days from time of order. 


Please inspect the packaging of your item(s) when they arrive, if you notice any damage to the box you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to within 24hrs of delivery and we will process an investigation on your behalf.

Please note, by signing the bill of landing you confirm that the package was received in good condition.  If you notice damages on the box write "exterior damages". Never sign for a package without writing "pending inspection" to inspect for concealed damages and to ensure no issues with obtaining a replacement.


  • If you are unhappy with your purchase, you can return the product for a refund within 30 days of the order being received (provided that it is not damaged).
  • Please contact to initiate a refund. Refunds will only be issued to the original credit card that you use when placing your order.
  • Item(s) must be packed back in it's original packaging to ensure the product is returned in the same condition as received. 
  • Customer is responsible for return shipping
  • We recommend using a trackable shipping method when returning the product. We are not responsible for returns lost or damaged in transit; you will be responsible for filing a shipping claim in this instance.
  • All return orders are subject to a 5% administration fee of the total order. 
  • No returns or exchanges on Ergotron or Humanscale products 


  • Notify us if you would like to cancel your order. If your order has been processed it is subject to a 5% administration fee.
  • If your item has already shipped, it is subject to our return policy